Our mission is to serve persons with brain injuries, their families, and the community at large by providing professional services, support, and education that is focused on returning injured individuals to their highest possible level of independence and quality of life. We strive to always treat others as we would like to be treated—with honesty, compassion, understanding, and gratitude. There is simply no other way to conduct business, especially when our service is so deeply personal.
Creating a values-based corporate culture that extends throughout our rehabilitation centers is an important part of the Pate mission. Our core values are interwoven into everything we do:
Dedicated to providing the highest caliber of care to individuals with brain injuries, Pate Rehab is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF).
The CARF accreditation decision represents the highest level of accreditation that can be awarded to an organization and shows the organization’s substantial conformance to the CARF standards. CARF is an independent, non-profit accrediting body whose mission is to promote the quality, value, and optimal outcomes of services through a consultative accreditation process that centers on enhancing the lives of those served. Our CARF accreditation includes the following programs:
- Interdisciplinary Outpatient Medical Rehabilitation Programs: Brain Injury Program (Adults)
- Interdisciplinary Outpatient Medical Rehabilitation Programs: Brain Injury Program (Children and Adolescents)
- Interdisciplinary Outpatient Medical Rehabilitation Programs: Stroke Specialty Program (Adults)
- Residential Rehabilitation Programs: Brain Injury Program (Adults)
- Residential Rehabilitation Programs: Brain Injury Program (Children and Adolescents)
- Residential Rehabilitation Programs: Stroke Specialty Program (Adults)
- Vocational Services: Brain Injury Program (Adults)
- Vocational Services: Stroke Specialty Program (Adults)
The Ben Hayden Award
In 1974, Dr. Hayden lost her son, Ben, after he was hit by a car and died of a traumatic brain injury. At that time, medical and rehabilitation services for people with brain injuries were limited. Dr. Hayden became committed to improving the research and rehabilitation options for individuals after a brain injury, which ultimately led to the formation of Pate Rehabilitation.
Dr. Hayden’s passion to find new ways to help people has made Pate a leader in patient centered care. Our core values of Respect, Relationship, Integrity, Innovation, Compassion and Empowerment are found across our staff interactions, patient care, family support and advocacy work to improve brain injury rehabilitation. These core values are our foundation and help define the essence of Pate’s mission and culture.
The Ben Hayden award is given each year to an individual who exemplifies all of Pate’s core values. These individuals are celebrated throughout the company and are honored at a special banquet each Spring.
Adriana Lozano, Case Manager Assistant
Adriana demonstrates Pate’s CORE values on a daily basis. Adriana is often the face/voice of Pate as she is responsible for frequent communication with stakeholders, patients, patient family members, staff, and the community. She willingly takes on additional roles within Pate that are not within her job description and handles stressful situations with grace. Adriana is constantly trying to make the rehab environment festive, fun and like a home-away-from-home for all of our patients who are missing their homes and families.
Adriana’s integrity makes others feel as though they can always count on her. She is often found at the Pate residence on the weekends to ensure that the patients are able to attend the events that she has carefully helped them to plan. She has been a dedicated Pate employee for over 15 years. During her time at Pate, she has taken on various roles and has always strived to achieve excellence in the services that she provides. Congratulations to Adriana Lozano as this year’s Ben Hayden Award Winner!
Erin Navarrete, Residential Manager
Savanna Oaks Ranch
Erin displays leadership skills that have been crucial to the success of Savanna Oaks Ranch during unique and challenging times. She strives to meet Pate’s CORE values on a daily basis.
Erin strives to make Savanna Oaks Ranch feel as close to home as possible for the residential patients. She takes time in selecting the decor, food, and even the bed linens to maximize the patients’ comfort. She seeks patient and family input when planning evening and weekend activities. Erin has an “open door” policy with staff members and patients and is always willing to listen to their emotional or physical needs.
Erin has been exceptionally successful at keeping up with various state, local and organizational requirements for the operations and licensure of the residence. She stays current with the required paperwork and deadlines. Savanna Oaks Ranch has performed extremely well on every inspection, site visit and survey during Erin’s tenure. Erin has done a wonderful job and shown outstanding attention to detail in keeping up with, explaining and enforcing the evolving protocols and precautions related to COVID. Savanna Oaks Ranch managed the various spikes and peaks of the pandemic with minimal staff/patient outbreaks or complaints.
Rachal Haynes, Shift Leader
Rachal Haynes is a strong, loving, and dedicated individual who has done a tremendous job providing the best environment and care possible for not only our patients but also for the staff she interacts with. Rachal has spent the last seven years creating and building a solid foundation and friendly atmosphere for her staff to be able to learn and grow in the work that they do. Rachal’s passion, dedication and loyalty to her team and patients makes working in Main House so pleasant.
Rachal does an excellent job of empowering her team to make decisions. She seeks out opportunities to allow her staff to learn, lead and grow. Rachal continues to grow and learn daily. One of Rachal’s best qualities is her ability to always find something new to teach or to learn. Most importantly, Rachal uses mistakes that have been made as a teaching moment for herself and for her staff.
Rachal has a great amount of respect not only for the patients that she works with, but also for her co-workers. Her co-workers have a tremendous amount of respect for her and her leadership. Rachal has built a team that respects one another.