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FAQs

Want to know even more about Rehab Without Walls® NeuroSolutions and our unique approach to neurorehab? Here are some common questions we get.

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I’m a health care professional. How do I refer a patient?

You can start the referral process in one of three ways:

For more details, check out our health care professional referral guide.

I’m a potential patient or family member. Do I need a referral?

No, you can contact Rehab Without Walls NeuroSolutions directly, and we’ll determine whether our program is a good fit. You can reach us in one of three ways:

What are the admission criteria for your program?

The admission criteria vary by care setting and program:

  • Residential transitional care – We accept patients who are medically stable, have a primary diagnosis of brain injury or other neurological impairment and show clearly definable rehabilitation potential. At most locations, patients must be at least 18 years old (Under 18 evaluated on case-by-case basis).
  • Residential supported living – We offer a variety of settings from group living to individual apartments, where we provide from 24-hour supervision to occasional check- in. Please contact us to find what is available in your area.
  • Outpatient rehab and/or home and community rehab – We accept patients who are medically stable, show clearly definable rehabilitation potential and don’t require inpatient care at a hospital or residential facility. These patients need to have a family or support system in place at home if they require assistance.

Learn more about our care settings

Is home and community rehab the same as home health?

Not even close. The primary differences are:

  • Services provided – We deliver complex therapies with therapists who have extensive neurorehabilitation expertise.
  • People served – Our average patient age is 43 years old. We also serve a lot of children and teens.
  • Success criteria – We set goals and use complex, published assessment tools to measure achievement. While it’s good to know that an individual’s range of motion improved 20 percent, for us, it’s more important to know that person can reach the top shelf in the kitchen to get a bowl, because that’s real life.

For more details, check out this article: What’s the Difference Between Home and Community Rehab and Home Health Care?

What is the typical care plan like?

Depending on the needs of the patient, our program can deliver as much as 20 hours of interdisciplinary care daily. Because we specialize in creative problem-solving, no two care plans are exactly alike.

Typically, the care plan uses diagnosis-specific clinical guidelines as a baseline, then it is personalized to reflect the patient’s life and goals. For example, if a patient’s hobby is woodworking, we’ll incorporate that into treatment. Our comprehensive approach also includes things like working with the patient and family on stress management, accompanying the patient on doctor’s appointments, helping a child return to school and working with an individual’s employer on-site to facilitate a smoother return to work.

Do you accept insurance?

We work with 200-plus insurance providers. Because there are so many different plans with different types of coverage, we recommend that you contact us to confirm whether we work with your plan. Visit the insurance and workers’ comp page for more details.

Are you a Medicare provider?

Medicare coverage varies based on care setting, location, diagnosis and services provided. Medicare does provide coverage for some outpatient services. Unfortunately, Medicare does not cover our home and community rehab patients or residential. Contact us for details.

Do you accept workers’ comp?

Yes, we frequently work with workers’ compensation insurance. Visit the insurance and workers’ comp page for more details.

How much does neurorehab cost?

Costs vary based on the care setting (residential, outpatient, or home and community) and specific services you receive. The amount you pay also depends on insurance coverage. We work with you and will provide full information about costs before you begin therapy.

Do I need to buy special equipment to get rehab at home?

No, you don’t. We tap into what is in your home and surrounding area. For example, we walk in the neighborhood or use nearby community recreation centers and gyms. Other skills can be developed in the home through functional activities: range of motion can come through daily chores; eye-hand coordination from working on the computer; organizational skills from meal planning and grocery shopping.

If you think about it, this approach makes perfect sense. A patient may be able to reach the goal of walking 100 feet unassisted in the hallway of a rehabilitation facility, but the real test is if the patient can walk 100 feet unassisted in his or her backyard, where there may be uneven surfaces, rocks or slight incline. So why not learn to walk again where you’re going to walk? It’s more efficient, saves time and money, and helps patients get back into their lives more quickly.

What is the criteria for Home and Community programs?

We help individuals with a wide range of diagnosis including: traumatic brain injury, spinal cord injury, stroke, multiple sclerosis, Parkinson’s disease, central nervous system tumors and disorders, complex orthopedic injuries, encephalitis, meningitis, post-concussive syndrome, anoxia/hypoxia and aneurysm.