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FAQs

Want to know even more about Rehab Without Walls® and our unique approach to neuro rehab? Here are some common questions we get.

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I’m a health care professional. How do I refer a patient?

You can start the referral process in one of three ways:

For more details, check out our health care professional referral guide

I’m a potential patient or family member. Do I need a referral?

No, you can contact Rehab Without Walls directly, and we’ll determine whether our program is a good fit. You can reach us in one of three ways:

What are the admission criteria for your program?

The admission criteria vary by care setting and program:

  • Outpatient rehab and/or home and community rehab – We accept patients who are medically stable, show clearly definable rehabilitation potential and don’t require inpatient care at a hospital or residential facility. These patients need to have a family or support system in place at home if they require assistance.
  • Residential transitional care – We accept patients who are medically stable, have a primary diagnosis of brain injury or other neurological impairment and show clearly definable rehabilitation potential. At most locations, patients must be at least 18 years old (under 18 evaluated on case-by-case basis).
  • Residential supported living – Please contact us for details in your area.

Learn more about our care settings

Is home and community rehab the same as home health?

Not even close. The primary differences are:

  • Services provided – We deliver complex therapies with therapists who have extensive neurorehabilitation expertise.
  • People served – Our average patient age is 43 years old. We also serve a lot of children and teens.
  • Success criteria – We set different types of goals.

For more details, check out this article: What’s the Difference Between Home and Community Rehab and Home Health Care?

What is the typical care plan like?

Depending on the needs of the patient, our program can deliver as much as 20 hours of interdisciplinary care daily. Because we specialize in creative problem-solving, no two care plans are exactly alike.

Typically, the care plan uses diagnosis-specific clinical guidelines as a baseline, then it is personalized to reflect the patient’s life and goals. For example, if a patient’s hobby is woodworking, we’ll incorporate that into treatment. Our comprehensive approach also includes things like working with the patient and family on stress management, accompanying the patient on doctor’s appointments, helping a child return to school and working with an individual’s employer on-site to facilitate a smoother return to work.

Do you accept insurance?

We work with 200-plus insurance providers. Because there are so many different plans with different types of coverage, we recommend that you contact us to confirm whether we work with your plan. Visit the insurance and workers’ comp page for more details.

Are you a Medicare provider?

Medicare coverage varies based on care setting, location, diagnosis and services provided. Medicare does provide coverage for some outpatient services. Unfortunately, Medicare does not cover our home and community rehab patients or residential services. Contact us for details.

Do you accept workers’ comp?

Yes, we frequently work with workers’ compensation insurance. Visit the insurance and workers’ comp page for more details.

How much does neurorehab cost?

Costs vary based on the care setting (residential, outpatient, or home and community) and specific services you receive. The amount you pay also depends on insurance coverage. We work with you and will provide full information about costs before you begin therapy.

Do I need to buy special equipment to get rehab at home?

No, you don’t. We tap into what is in your home and surrounding area. For example, we walk in the neighborhood or use nearby community recreation centers and gyms. Other skills can be developed in the home through functional activities: range of motion can come through daily chores; eye-hand coordination from working on the computer; organizational skills from meal planning and grocery shopping.

What diagnoses are served by the home and community rehab programs?

We help individuals with a wide range of diagnoses, including traumatic brain injury, spinal cord injury, stroke, and other neurological conditions such as multiple sclerosis, Parkinson’s disease, central nervous system tumors and disorders, complex orthopedic injuries, encephalitis, meningitis, post-concussive syndrome, anoxia/hypoxia and aneurysm. More about our services