Frequently Asked Questions
Learn more about Rehab Without Walls® and our unique approach to neuro rehab. Here are some common questions we receive.
Question 1: I’m a health care professional. How do I refer a patient?
Answer: You can start the referral process in one of three ways:
- Use our online Contact Form
- Call toll-free (866) 734-2296
- Call any of our locations
For more details, please see our Referral Guide for Health Care Professionals.
Question 2: I’m a potential patient or family member. Do I need a referral?
Answer: No, you can contact our team at Rehab Without Walls directly, and we’ll determine whether our program is a good fit. You can reach us in one of three ways:
- Use our online Contact Form
- Call toll-free Call toll-free (866) 734-2296
- Call any of our locations
Question 3: What are the admission criteria for your program?
Answer: The admission criteria vary by care setting and program:
Outpatient Rehab and/or Home and Community Rehab
- We accept individuals who are medically stable, show clearly definable rehabilitation potential and don’t require inpatient care at a hospital or residential facility.
- These individuals need to have a family or support system in place at home if they require assistance.
- A safe environment for patient and therapy team
Residential Transitional Care
- We accept individuals who are medically stable, have a primary diagnosis of brain injury or other neurological impairment and show clearly definable rehabilitation potential.
- At most locations, individuals must be at least 18 years old (individuals under 18 evaluated on case-by-case basis).
Residential supported living
- Please Contact Us for details in your area.
Question 4: Is Home and Community Rehab the same as Home Health?
Answer: Not even close. The primary differences are:
- Services provided – We deliver comprehensive therapies with therapists who have extensive neurorehabilitation expertise.
- Therapy is provided not just in the home but in the individual’s own community, including their school, grocery store, gym, church, and work.
- A clinical coordinator leads the therapy team and communicates with physicians, case managers, caregivers, and other external team members.
- Therapy is not by visit but delivered in the amount of time necessary to work on functional goals in the home and in the community.
- A transdisciplinary or interdisciplinary approach to treatment is used.
- Monthly team meetings are held to review progress and update goals.
- People served – Our average patient age is 43 years old.
For more details, check out this article: What’s the Difference Between Home and Community Rehab and Home Health Care?
Question 5: What is the typical care plan like?
Answer: Depending on the needs of the patient and the particular treatment setting/service line, our program can deliver as much as 20 hours of interdisciplinary care daily. Because we specialize in creative problem-solving, no two care plans are exactly alike.
Typically, the care plan uses diagnosis-specific clinical guidelines as a baseline, then it is customized to reflect the individual’s life and goals. For example, if an individual’s hobby is woodworking, we’ll incorporate that into treatment.
Our comprehensive approach also includes working with the patient and family on stress management, accompanying the patient to doctor’s appointments, helping a child return to school, and working with an individual’s employer on-site to facilitate a smoother return to work transition.
Question 6: Do you accept insurance?
Answer: Yes, we work with 200-plus insurance providers. Because there are so many different plans with different types of coverage, we recommend that you Contact Us to confirm whether we work with your plan.
Visit the Funding, Insurance and Workers’ Compensation for more details.
Question 7: Are you a Medicare provider
Answer: Medicare coverage varies based on care setting, location, diagnosis, and services provided.
Medicare does provide coverage for some outpatient services. Unfortunately, Medicare does not provide coverage for our home and community rehab program or residential services. Contact Us for more details.
Question 8: Do you accept Workers’ Comp?
Answer: Yes, we frequently work with Workers’ Compensation insurance. Visit the Funding, Insurance and Workers’ Compensation for more details.
Question 9: How much does neurorehab cost?
Answer: Costs vary based on the care setting (Residential, Outpatient, or Home and Community) and specific services received. The amount paid by the individual depends on insurance coverage. At Rehab Without Walls, we work to provide detailed information about costs before therapy begins.
Question 10: Do I need to buy special equipment to get rehab at home?
Answer: No, you don’t. Our team uses items in your home and surrounding area. For example, we walk in the neighborhood or use nearby community recreation centers and gyms. Other skills can be developed in the home through functional activities: range of motion can come through daily chores; eye-hand coordination from working on the computer; organizational skills from meal planning and grocery shopping.
Question 11: What diagnoses are served by the home and community rehab programs?
Answer: We help individuals with a wide range of diagnoses, including traumatic brain injury, spinal cord injury, stroke, and other neurological conditions such as multiple sclerosis, Parkinson’s disease, central nervous system tumors and disorders, complex orthopedic injuries, encephalitis, meningitis, post-concussive syndrome, anoxia/hypoxia and aneurysm. Learn more about our Therapy Programs and Services.