Skip to content

Referral Guide For Health Care Professionals

We look forward to helping your patient return to maximum functionality and independence.

Building strong relationships with physicians and care managers is a high priority for us. Here’s what you need to know about referring a patient to Rehab Without Walls®.

When to Contact Us

Call as early in the process as possible BEFORE the patient’s discharge. A good rule of thumb is to allow at least a week. However, we realize that is not always possible, and we do everything we can to work quickly and within the patient’s timeframe.

How to Reach Us

To make a referral, you can use our contact us form, call our main number 8667342296, or call a location directly. To find location-specific phone numbers, visit our location list.

Most locations have an admissions manager who will be your primary point of contact. When you reach out to a location, you’ll be directed to someone who can help you.

Program Criteria

In general, these are the criteria for referral into our programs.

For residential transitional care:

  • The patient should be medically stable
  • The patient should show clearly definable rehabilitation potential

For outpatient rehab and home and community rehab:

  • The patient should be medically stable
  • The patient should show clearly definable rehabilitation potential
  • The patient’s condition is manageable and does not require inpatient care
  • There is a family or support system in place in the patient’s home

Next Steps After a Referral

For all potential referrals, the physician’s office needs to first send the patient’s insurance information so we can verify benefits.

If the patient is hospitalized, physicians also need to send an order to evaluate. This allows a Rehab Without Walls NeuroSolutions representative to go into the facility and get a release signed by the patient or guardian.

After the release is signed, we will review the patient’s medical records to assess whether our model of care is suitable for the patient. If so, the next steps are to:

  • Work with the payer to obtain the necessary authorization. Meet with the patient and family.
  • Assess the patient’s home to ensure safety and a smooth transition (for home and community rehab).
  • Put together an initial plan of care.

Next Steps After Discharge

Once rehab begins, the referring physician or physicians become part of our treatment team and may participate in ongoing meetings and evaluations as needed. There is just one point person to communicate with: the Rehab Without Walls clinical coordinator on the case.

Have Additional Questions?

Feel free to contact us online or call us. We can also set up an in-service presentation at your location if desired.

CARF Accreditation: What It Means for Referrals

Rehab Without Walls is accredited by the Commission for Accreditation of Rehabilitation Facilities (CARF), which demonstrates that our program has met rigorous standards.

In addition, CARF accreditation allows comparison of programs on key areas such as durability of outcomes, cost-effectiveness, quality and consistency of care, patient satisfaction, qualifications of staff and all the other factors that influence a referral choice.

We understand that you want to make a good decision for your patient. CARF accreditation gives you much of the information you need to do so.

Learn more about our accreditation.