1. How do I refer a patient or family member?

Please call our closest location and one of our team members will speak with you in person. We don’t have robots answering the phone. Our goal is to help you get the answers you need.


2. Is RWW (Rehab Without Walls®) the same as home health?

Not even close, really.  We deliver complex therapies in the home and community, or we like to say “wherever life happens”, with therapists that have extensive neurorehabilitation expertise.  Home health care’s primary focus is on Medicare which requires homebound status and, in most cases, covers the Senior population, over 65 years of age.  Rehab Without Walls’® average patient age is 43 years old with another large group of kids in their teens. 

We set goals and use complex, published assessment tools to measure achieving those goals that get the patient back to independence and achieving their life goals.  Home health uses medical outcomes which are basic measuring units after therapy.    For example, in home health it’s good to know that an individual’s range of motion improved 20%.  For Rehab Without Walls®, it’s more important to know that person can reach the top shelf in the kitchen to get a bowl because that’s real life.


3. What does your program look like? Which therapists come to our home? How many times do the therapists come to our home?

One thing is for sure, whether you are a patient, family member, case manager, or physician you will know what the program looks like every step of the way. In fact, we need your help to make the best plan of care for the patient possible. We bring our expertise of over 20 years, thousands of patients, and the country’s largest, post-acute clinical outcome database to every case.

Rehab Without Walls® uses best practices as a baseline then personalizes the plan of care to reflect the patient’s life and goals. This means that no two plans are exactly alike. We have a lot of flexibility in our approach as long as it brings results. We specialize in out-of-the-box problem solving. When developing the plan of care, we are allowed to get as creative as we need to be. For example, we’ll tap into the patient’s hobbies and incorporate them into treatment. This helps with motivation and allows the ability to measure gains post illness or injury.

Rehab Without Walls® is extremely outcome focused. Our teams work hard to get our patients to where they both want and need to be in their lives. By doing what’s best for the patient, we achieve the expectations and guidance of physicians, case managers, insurance programs, and the patient and family.


4. Do you work with my insurance company? Are you in-network? What does my insurance pay? Do you accept worker’s compensation?

We work with most health plans, worker’s compensation, and take private pay. There are so many health plans today and different types of coverage under each plan, we really need to discuss each case. In 2012, contracted health plan business was the coverage for most of our cases and second was worker’s compensation. In addition, we worked with over 180 different insurance providers to provide coverage for patients. With over 20 years’ experience, we work hard to obtain the coverage needed for services. Be assured, you will have all of the information regarding payment, insurance coverage, co-pays prior to beginning services.


5. What about equipment for my rehabilitation?

Actually, not having the equipment used in facility-based programs works to our home and community patients’ advantage. We tap into what is in their homes. For example, we use the stairs for physical therapy, and walk in the patient’s neighborhood in lieu of a treadmill. Other skills can be developed in the home through functional activities: range of motion can come through daily chores; eye-hand coordination from working on the computer; organizational skills from meal planning and grocery shopping. If you think about it, this approach makes perfect sense. A patient may be able to reach the goal of walking 100 feet unassisted in the hallway of a rehabilitation facility, but the real test is if the patient can walk 100 feet unassisted in his or her backyard, where there may be uneven surfaces, rocks or slight incline. So why not learn to walk again where you’re going to walk? It’s more efficient, saves time and money, and helps the patient get back into their lives more quickly. Isn’t that the whole point of rehabilitation?


6. Are you a Medicare provider?

No. Medicare which requires homebound status and, in most cases, covers the Senior population, over 65 years of age. Rehab Without Walls’® average patient age is 43 years old with another large group of kids in their teens. We work with a very different population and our goal is to actually get them out of the house and back into an active, productive life. We create and implement a program tailored to achieve a functional outcome for each patient.


7. A Few Things Physicians May Not Know About the Rehab Without Walls® Approach

  • The referring physicians become part of our treatment team and may participate in ongoing meetings and evaluations as needed.

  • There is just one point person to communicate with—the clinical coordinator on each case.

  • Rehab Without Walls® is not a Medicare model with therapies based in 15 minute increments. It is an intensive, structured program that can deliver as much as six hours of interdisciplinary care daily, depending on the needs of the individual served.

  • Our comprehensive approach includes things like working with the patient and family on stress management, accompanying the patient on doctor’s appointments, helping a child return to school, and working with an individual’s employer on-site to facilitate a smoother return to work.

  • We can perform in-service presentations at hospitals and physician’s offices to further educate medical professionals on how Rehab Without Walls® can best serve them and their patients.


8. What are the admission criteria for your program?

While it is true that Rehab Without Walls® is not for everyone, it is equally true that the individuals for whom Rehab Without Walls® is appropriate return to their lives with maximum functionality and independence with durable outcomes. Rehab Without Walls® specializes in complex neurorehabilitation, however, our treatment model is highly effective for a number of other conditions (see box at right), especially complex cases that need intensive, comprehensive treatment. Some general patient criteria for Rehab Without Walls®:

  • The patient should be medically stable.

  • The patient should show clearly definable rehabilitation potential

  • The patient’s condition is manageable and does not require inpatient care

  • There is a family or support system in place in the patient’s home.

For all potential referrals, the physician’s office needs to first send the patient’s insurance information so we can verify benefits. If the patient is hospitalized, physicians need to send an order to evaluate so that a Rehab Without Walls® representative can go into the facility, get a release signed by the patient or guardian and review the medical records.


9. What diagnosis do you serve?

  • Traumatic Brain Injury (severe, moderate, and mild)

  • Spinal Cord Injury

  • Arteriovenous Malformation

  • Anoxia/Hypoxia

  • Cerebrovascular Accident (Stroke)

  • Central Nervous System Tumors

  • Meningitis

  • Encephalitis

  • Complex Orthopedic Trauma

  • Neuro-Muscular Disorders (e.g., Muscular Dystrophy, ALS, Guillain-Barre)

  • Post-Concussive Syndrome

  • Progressive Neurologic Diseases (e.g. Parkinson’s disease, Multiple Sclerosis)

  • Other Complex Rehabilitation Diagnoses